Frequently Asked Questions
Our Jewelry
Store your bracelets individually and avoid exposing them to liquid and cosmetics. Extreme heat and humidity might cause gold-plated jewelry to tarnish. Keep your pieces in a dark, cool, and dry place to avoid this.
Our best advice would be: Wear your pair often (this helps lessen oxidation), and keep them in your Penny Pairs pouch when not in use.
Yes, we can make bracelets of any length. We simply need you to include the requested length in the personalization box when placing your order. We have an estimated size chart posted on our listings, but it’s best if you measure the wrist to ensure the best fit.
Payment & Shipping
We accept Visa, MasterCard, American Express, Discover, and PayPal.
Please get in touch with us as soon as possible at help@burningpapers.com. If we have shipped your bracelet, you will no longer be able to change your mailing address.
We will only accept orders within the United States and do not ship internationally. To ensure the secure delivery of your order, BurningPapaers do not ship to PO boxes.
For each address within the United States, the following charges apply:
A) Standard Ground Shipping: $0 with signature confirmation.
Available on all orders above $200. Please allow 3 – 5 business days. Orders below $200 will have a $7.95 shipping fee.
B) Express Shipping with signature on delivery: $0
Available on all orders above $500. Please allow 1 – 2 business days. Orders below $500 will have a $14.95 shipping fee.
C) Next-day delivery: $30 with signature confirmation
Available on all orders above $1,000. Orders placed Monday through Friday before 3 PM will be processed the same day. Weekend delivery is not available. Next-day delivery is not offered on personalized items.
To inquire about shipments within the US, please get in touch with us via email at help@burningpapers.com
Store your jewelry individually and avoid exposing them to liquid and cosmetics. Extreme heat and humidity might cause gold plated jewelry to tarnish, keep your pieces in a dark, cool and dry place to avoid this.
Our best advice would be: wear your pair often (this helps lessen oxidation), and keep them in your Penny Pairs pouch when not in use.
Returns & Exchanges
Since our bracelets are personalized and custom ordered, we will accept store credit or exchange if:
- Returned is in a saleable condition within 30 days.
- Returned is accompanied by the original boxes and tag.
If you have any issues with your order, don’t hesitate to contact us via email at help@burningpapers.com.